About Us

We’ve been helping and supporting residents and their families to remain independent in their own homes since 1982.

We’ve been helping and supporting residents and their families to remain independent in their own homes since 1982.

Our control centre is located in Folkestone, but operates all over Kent and beyond.

We are fully accredited by the Telecare Services Association (TSA), the representative body for technology enabled care (TEC) services, working on behalf of and advising organisations including telecare and telehealth providers, suppliers, housing associations, care providers, emergency services, academia, charities, government bodies and health and social care commissioners.

Our specialised operators are on hand 24/7 to help you in your time of need at a press of a button.

Folkestone & Hythe District Council Lifeline365 has been audited by TEC Quality on behalf of the TEC Services Association (TSA)  QSF Certificate 2022

How it works

Lifeline365 devices trigger alerts through home-based and global positioning systems (GPS)

Step 1

When you are in need of help at home or away, simply press the button on your wrist band or pendant

Step 2

You will be connected to one of friendly operators within seconds

Step 3

Our team will then quickly arrange the appropriate help