“It is thanks to Lifeline365 that my mum, Jill, was able to continue living in her own home as long as possible.
In 2016, following the sudden and unexpected death of our dad (George), my brother and I decided that although mum was showing early signs of dementia, the best place for her was our family home in Margate. Mum and dad moved to the house in 1965 – it was everything to her and my dad was still there, in spirit at least.
Mum was diagnosed with Alzheimer’s the following year, but she was still just about coping on her own. With time, this changed and we had to put together a care package. Apart from regular visits from family and friends (which were already happening), this included carers, hot meals and Lifeline365.
Mum started off with a pendant alarm, but with her memory worsening, it eventually wasn’t suitable. We were worried that she would forget to activate the alarm if she fell, and she mislaid it several times, or simply forgot to wear it. However, there were a couple of times when she fell and did remember the alarm – and several false alarms!
Lifeline365 advised us to change to a wrist alarm, which mum wore all the time and which self-activated in the event of a fall.
And there was a fall – a big one. My landline rarely rings and I knew when I flew down the stairs in the early hours of a Sunday in January last year, exactly what it was going to be.
I remember the lovely chap on the other end of the phone trying to reassure me that even though mum’s alarm had gone off and they hadn’t been able to contact her, it was going to be ok.
When I got to mum, I found her semi-conscious on the floor, her head cracked open and blood everywhere. She was still wearing the clothes she’d been in the previous afternoon and she’d probably nodded off on the settee, got up in the middle of the night and fallen, hitting her head on the corner of a coffee table.
An ambulance and hours at A&E later, miraculously, mum was stitched up and ok. However, my brother and I knew that she could no longer live on her own and made one of the most difficult decisions of our lives – to move her to a care home.
This was just a few weeks before the first lockdown and thankfully, we soon found a lovely home. She fairly quickly settled in and although her Alzheimer’s progressed, she was well and happy during her time there.
Looking back, I realise that Lifeline365 was exactly that. With the demands of my life, it was pretty stressful to be on call duty and it was always on my mind. However, without the alarm, mum would never have been able to stay in her home as long as she did. It provided us with a great sense of security and peace of mind.”