Tell us about the service
neil.thompson@folkestone-hythe.gov.uk2023-02-01T09:15:55+00:00You can make a complaint, give us a compliment or provide feedback at folkestonehythedc.force.com/compliments-complaints-options
My keyholder/key safe details have change
neil.thompson@folkestone-hythe.gov.uk2024-02-05T15:49:00+00:00Please contact one of our operators by pressing the red button on your pendant. Alternatively, telephone 0300 003 0248 or email lifeline365@folkestone-hythe.gov.uk
I’m having problems with my equipment
neil.thompson@folkestone-hythe.gov.uk2024-02-05T15:49:10+00:00If you have having a technical problem with any of your equipment, press your pendant or the alarm button on your Lifeline unit to report it to an operator. Alternatively phone us on 0300 003 0248
How do I update my direct debit details
neil.thompson@folkestone-hythe.gov.uk2024-02-05T15:49:19+00:00Should you need to update your bank details? Please contact us on 0300 003 0248 so that we may send out a new direct debit mandate for you to complete.
How do I contact you
neil.thompson@folkestone-hythe.gov.uk2024-02-05T15:49:33+00:00By email lifeline365@folkestone-hythe.gov.uk Call our Lifeline365 Control Centre on telephone number 0300 003 0248, available 24/7 Or write to us at Lifeline365, Folkestone & Hythe District Council, Civic Centre, Castle Hill Avenue, Folkestone, CT20 2QY.
How do I pay for this service
neil.thompson@folkestone-hythe.gov.uk2021-11-24T12:47:01+00:00We give you the opportunity to test and try, and offer you a three week cooling off period before we send you an invoice. You have the option to pay direct debit. Orders can also be completed by our installers after your initial product demonstration. You will be invoiced 3 weeks after installation, should you decide [...]